Accessing the right care for you
We know that finding the right place to go when you become ill or are injured can be confusing. This article outlines some of the ways you can access our services with in order to get the right care that you require.
Choose Well outlines the benefits of accessing NHS 111 as a first point of contact for variety of healthcare reasons. This is just one of the tools available to help you choose well and stay well in the East Riding of Yorkshire.
Take a look at this website for more information.
e-Consult is an online service using digital technology to bring choice to patients who want to consult online, and in many cases avoid the need to visit their GP practice altogether.
Patients who submit their symptoms online will get a response typically within 2 working days. This could be advice, signposting to other support, such as their local pharmacy, or being invited for an appointment if necessary. The service also offers around the clock NHS self-help information, signposting to services, and a symptom checker. Patients can also request prescriptions and test results, referral letters and medical reports.
To access e-Consult and submit an online consultation, please click here: https://systmonline.tpp-uk.com/2/Login?.
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.
Use the NHS App to:
get your NHS COVID Pass – view and share your COVID Pass for event trials in England and travel abroad.
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
view your health record - securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
register your organ donation decision - choose to donate some or all of your organs and check your registered decision
find out how the NHS uses your data - choose if data from your health records is shared for research and planning
view your NHS number - find out what your NHS number is.
Download the NHS App here: https://www.nhs.uk/apps-library/nhs-app/
Do you need to see a GP or Advanced Nurse Practitioner in our practice?
Seeing a Doctor
To book an appointment, you can access our online appointment system, or telephone the practice on 01430 875353. You will be asked some questions about your illness so that the urgency can be assessed.
You can also call 111. This service is available 24 hours a day, every day of the year and is intended for 'urgent but not life-threatening' health issues and complements the long-established 999 emergency telephone number for more serious matters. The 111 team will assess you and signpost you to the correct service. They do have access to our appointment system and can make you a same day appointment in the practice.
Whilst we aim to run all of our clinics on time, there may be occasions when the surgery is running slightly behind schedule. A clinician is not able to foresee what issues they will be presented with that day, and as such this sometimes leads to the surgery over running. The team are working very hard to ensure you are seen appropriately and we thank you for your patience during these times.
Please remember that an appointment is for one person only and is for one problem. Should you require speaking to a clinician regarding two separate issues, please inform a receptionist so they can offer you a double appointment.
Do I need to see a GP or an Advanced Nurse Practitioner?
Patients with an acute or short term illness, or flare up of a long term illness, may be given an appointment with an advanced nurse practitioner where appropriate. So when you call you will be asked the nature of your call.
What is an Advanced Nurse Practitioner?
Advanced Nurse Practitioners are all trained specialist nurses who have undertaken additional education in order to provide advanced nursing care and prescribe. Nurse Practitioners can provide treatment and advice for many problems for which you may have seen a doctor for in the past.
If your appointment is directed to a Nurse Practitioner, they can assess and examine you, make a diagnosis and provide advice and treatment including a prescription if required. They can make referrals to hospital doctors or other health care professionals and admit patients into hospital when necessary.
Unfortunately, they are unable to legally sign a sick note, so your GP would need to deal with this. They work closely with your GP and liaise frequently with them about your care.
An Advanced Nurse Practitioner can help you with the following (not an exhaustive list):
- Acute back pain, joint sprains
- Oral thrush
- Acute chest infection
- Dizziness, giddiness, unusual headache
- Conjunctivitis, sticky discharging eye, stye
- Diarrhoea, constipation, piles
- Urinary tract infections, cystitis
- Vaginal thrush soreness, lump or discharge
- Tonsillitis, earache, cough, swollen glands, sinusitis, sore throat, colds and flu like illnesses, raised temperature that shows no improvement after one week of pharmacy care/advice and home treatment.
There are also many other problems that the nurse practitioner is able to help you with.
Some patients, often those with complex and long standing medical problems, may need an appointment with a Doctor. However, the Nurse Practitioner is usually able to assess the situation and in some cases organise initial blood tests and other investigations prior to arranging a follow up appointment.
A - ADVANCED
Advanced Nurse Practitioners are experienced and highly skilled senior nurses with advanced clinical skills to:
- Take a full medical history, carry out physical assessments and examinations
- Make a diagnosis and carry out treatment, including the prescribing of medicines.
- Plan follow up treatment
- Refer patients, where appropriate
N- NURSE (What are their areas of expertise?)
All patients with an acute (or short term) illness will be given access to an appointment with the Nurse Practitioner. They will have access to support from GPs as needed. Where they are unable to deal with a presenting problem, they will refer the patient to the GP. General Practitioners will continue to be available for treating patients who have complex or chronic health needs.
P- PRACTITIONER (What qualifications do Advanced Nurse Practitioners have?)
Advanced Nurse Practitioners are registered nurses with further qualifications at an advanced level. They have at least a Degree in Nursing; some have a Master’s Degree in Advanced Clinical Practice whilst others are working towards it.
All of our practice staff are extremely supportive of the ANP service that we offer.
We hope that you find this service will complement and improve the care that you already receive.
Important information when visiting our practice
The NHS visitor guidance will stay in place across all health services including GP practices, despite the COVID-19 restrictions being lifted on Monday 19 July 2021, to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
For more information on this, please click here.
COVID-19 Vaccine and Travel Update
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use these services.
If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.
COVID VACCINATION UPDATE
As of Monday 4 January we have started to contact all eligible patients to invite them for their COVID vaccinations which will take place at Beverley Racecourse. We will contact all eligible patients in line with Government set criteria, vaccination and appiointment availability, therefore we would ask you not to contact the Practice at this time. Our phone lines remain extremely busy and all staff are working extremely hard to roll out the COVID vaccination programme whilst maintaining normal services.
We thank you in advance for your understanding and continued support at this time.
Recent information about our practice - infographic for patients
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
- You are aged 65 and above
- You are 18-64 and experiencing
- Shortness of breat as part of COVID-19 illness
- With symptoms within the last 14 days
- You are 18-64
- With underlying health conditions
- With symptoms within the last 14 days
Please visit www.principletrial.org to find out how to take part in an Urgent Public Health clinical trial for COVID-19 treatments
Novel Coronavirus Information and Update
Take a look at the link below for information on the Novel Coronavirus.
Have your say. Join our Patient Participation Group