Frequently Asked Questions
When you phone, walk in or fill out an online form, a care navigator will assess your request and book an appointment with the most suitable health care professional.
Learn more about booking appointments HERE.
To obtain a repeat prescription you can nominate your preferred pharmacy for your repeat prescriptions to be sent to through the Electronic Prescription Service (EPS) where you can request a refill when it is due.
For more information on prescriptions, follow the link HERE.
Can't Attend Your Appointment? HERE is what to do.
To change and register with a new doctor’s surgery visit the doctor’s surgeries reception where you would like to register.
Read our new patient registration information HERE.
When registering as a new patient, it is important you bring the right documents. When registering with us, you will need your photo ID (passport or driving licence) and proof of address (such as a bank statement or utility bill).
Find a full list of what you need HERE.
A phone GP consultation allows you to discuss symptoms, receive advice, and even get prescriptions without visiting the surgery and is just as effective as an in-person visit, and for many patients can be more convenient.
To make a complaint, express compliments, comments, or suggestions regarding their services, you can follow the steps outlined HERE.