All our reception and administrative staff have formal training and their work is reviewed by annual appraisal.
They will do everything they can to help you but please remember that they have a difficult job especially at busy times of the day when they are responding to telephone calls and queries coming at them from all directions.
At all times, they are under the instructions of the doctors.
You will be asked the reason for your visit. This information will help them make sure that you see the most appropriate member of the primary care team.
They are bound by strict rules of confidentiality so you may rest assured that anything you say to them will be treated with the appropriate respect.