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Practice Management

Mrs Sue Smith (f)

Practice Manager

Sue is responsible for the running of what is, in fact, a very complex service.

Administration

Many other staff employed by a variety of services use our surgery premises. Each member of staff has individual arrangements for making contact with patients and this will be explained to you if ever you need their services. 

Reception

All our reception and administrative staff have formal training and their work is reviewed by annual appraisal. 

They will do everything they can to help you but please remember that they have a difficult job especially at busy times of the day when they are responding to telephone calls and queries coming at them from all directions. 

At all times, they are under the instructions of the doctors.

You will be asked the reason for your visit. This information will help them make sure that you see the most appropriate member of the primary care team.

They are bound by strict rules of confidentiality so you may rest assured that anything you say to them will be treated with the appropriate respect.

Secretaries

We have 2 secretaries, 10 administration staff and 2 prescription clerks, who not only co-ordinate communication between the doctors and the hospital services but who increasingly find themselves the first port of call for queries directly from patients on virtually every aspect of their treatment. They, too, have been formally trained and will respect your confidentiality.

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