The practice runs an appointment system that fits in with government guidelines to provide a service that means that, irrespective of clinical need, patients will be able to speak to a clinician within 24 hours or a GP within 48 hours. The receptionist will ask you the nature of the appointment to ensure you are booked in with the person best able to help you. If you wish to discuss multiple problems please advise the receptionist as this will ensure the length of the appointment time is sufficient for you.
Surgeries will be held each morning and afternoon from Monday to Friday for clinicians and by appointment only.
In the event that you feel you need an URGENT doctors appointment, please telephone 01430 875353 (option 2). If the practice is closed, please call NHS111 by dialling 111 or in a medical emergency, dial 999.
Systmonline User Guide
Book or cancel an appointment.
To make an appointment with one of our team, please ask at the reception desk or telephone our reception team on 01430 875353 (option 2).
Book or cancel an appointment online.
We have introduced an online service, which enables you to request your repeat medication and book/cancel appointments. You can also view your summary care record.
Before you can start using this service, you must fill in the application form, which you can download here....
To read about Patient online please click here.
Please hand this to a member of the reception team. You may be asked for photo ID. You will then be provided a unique username and password.
Once registered: Within one hour of being registered you may log on to the service with the log on details given to you by the surgery. Simply click on the link at the top of this page to go to the secure website.
The receptionist may need to communicate with doctor before booking some appointments.
Blood test appointments can only be made at a doctors request.
Keep it or cancel it.
If you are unable to keep your appointment, please let us know as soon as possible so that it can be allocated to another patient.
We can now send you appointment reminders by SMS. To receive a reminder by text message please speak to a member of staff.
Door opening times
The surgery is closed on weekends and bank holidays.
How to get the most out of your consultation.
Doctors spend an average of 8-10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.
Only one problem can be dealt with in one appointment. If you have a complicated problem, ask for a longer appointment when you book.
When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.
Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.
Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
Ask the doctor to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down so that you can look them up later.
If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to.